Suncorp static website

Suncorp is a major Australian banking, insurance and investment corporation.

In my role as Online Customer Experience Advisor, I was the customer experience lead on the redesign of, Intranet redesign and provided usability advice on the Internet Banking application.

Suncorp website redesign 2007

  • Gathered business requirements
  • Managed customer requirements program
  • Worked with external user centred design company to define and facilitate:
    • focus groups – customer needs and competitor evaluation
    • card sorting
    • observational studies and task analysis
  • Developed wireframes and prototypes
  • Developed Information Architecture
  • Developed content style guide
  • Produced finished artwork for interface design
  • Provided usability advice on Internet Banking application
  • Roadshows to senior management and stakeholders
Suncorp homepage wireframe

Intranet design 2005

  • Conducted one-on-one interviews, focus groups and collaborative design sessions
  • Conducted card sorting activities
  • Developed Information Architecture
  • Developed style guide
  • Designed and product managed bespoke mini content management system
  • Developed governance framework
  • Provided training

Breakthrough product design 2007

  • Wealth management product
  • Depth interviews and [semi-] ethnographic research
  • Collaborative design
  • Developed prototypes and mock-ups
  • Information design for product brochures