I designed and delivered a video course to introduce people across my company to the concepts of Design Thinking. There are 4 videos in total that combine for approximated 3 hours of training. Here is a sneak peak at the intro.
I follow up the videos with an interactive workshop in which we practice interviewing, active listening, brainstorming and a simple journey mapping exercise.
Slide examples
A random handful (of hundreds) of slides from the courseware I created.
Workshop
I follow up the training videos with a workshop to encourage people to have a go at a simple, condensed Design Thinking flow.
We being with a recap of some key concepts. I give the group a scenario in which they work for an electronics retailer and have one of my teammates interview me about my own, real experience buying a webcam.
Interview & empathy map
(Quick) persona
Journey map
